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Health Care Advisor

We make it easier to access care and provide tools and information to help people make smarter health care decisions every step of the way.

Navigate health

Our approach considers each individual, from the person who calls with one question, to someone who has multiple health concerns. Our advisors identify and address each person's individual needs.

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43% increase

in clinical services engagement, on average1

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92% of participants

say their advisor is an appropriate resource2

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40% reduction

in call transfers1

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Navigate benefits

Optum advisors take health care benefits from a compartmentalized system to an integrated experience where each vendor partner’s core expertise is optimized.

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Case study: Large employer client

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  1. Internal analytics of Health Care Advisor book of business comparing pre and post implementation, 2014-15.
  2. Voice of Integrated Consumer Experience, Health Care Advisor book of business, 2015.