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Health Care Advisor

Help people find a clear path to the right care.

We make it easier to access care and provide tools and information to help people make smarter health care decisions every step of the way.

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Navigate the health system

Advisors use a common dashboard to immediately access information, answer individuals' questions, create personalized navigation and proactively offer the most appropriate services and programs to meet both spoken and unspoken needs.

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43% INCREASE
in clinical services engagement, on average1

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92% OF PARTICIPANTS
say their advisor is an appropriate resource2

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40% REDUCTION
in call transfers1

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Navigate health

Our approach considers each individual, from the person who calls with one question, to someone who has multiple health concerns. Our advisors identify and address each person's individual needs.

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Navigate benefits

Optum® advisors take health care benefits from a compartmentalized system to an integrated experience where each vendor partner’s core expertise is optimized.

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Case study: Large employer client

View Case Study PDF

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Resources