Virtual care: safe and easy health care

What is virtual care?

Virtual care is health care you get by a phone call or video call with a doctor or nurse. It’s also called telehealth or telemedicine. It’s a safe and easy way to get care without an in-person office visit. You can get virtual care anywhere you can get internet or cell phone service.

How does a virtual visit work?

Virtual visits work through the internet on your computer, tablet or smartphone. For some health problems, a virtual visit can save you time and money.

What do you need for a virtual visit?

You’ll need a computer, phone or tablet.

Your doctor's office can tell you how to set up a virtual visit. It can be different at each office. You might get a website address that leads to a patient portal. Or your doctor might use a special app.

After you sign into your visit, you’ll be connected with your doctor. You can ask questions just like you would in the office. You may choose to use video so they can see you or simply talk by phone. Either way, your connection will be private and secure.

When is virtual care a good choice?

Virtual care works well when you're not sure if you need to go to the doctor. For example, if you have a sore throat or a slight cold. It’s also easy to stay up-to-date with ongoing health problems. Virtual care is great if you live far from your doctor or specialist.