Patient Help Line
Beyond a simple answering service, we turn every interaction into an opportunity to help patients achieve their best health.
A superior patient and physician experience
Optum provides patients with convenient access to live clinical and non-clinical support any time day or night, connected with you, their trusted provider. By reducing or eliminating on-call workload, physician retention and satisfaction improves.
Providing the right care at the right time
On-demand support helps patients confidently navigate your health care system and guides them to the right level of care. Optum analytics also enable our team to proactively identify and address a patient’s unique care opportunities, even when unspoken.
Financial benefits at the right level of care
Navigation support and appointment scheduling, provided by our team, keeps patients within your health system. By guiding patients to the right level of care for their needs, Optum also creates improved health outcomes and financial benefits for value-based care models.